Refund & Shipping Policy
Thank you for shopping with Chamela. We value your trust and aim to provide a smooth shopping experience. Please read our Refund and Shipping Policy carefully before making a purchase.
Shipping Policy
1. Shipping Locations
We ship across India. Currently, we do not offer international shipping.
2. Order Processing
All orders are processed within 2–4 business days (excluding Sundays and public holidays).
You will receive a confirmation message with tracking details once your order has been dispatched.
3. Delivery Timeline
Delivery generally takes 5–10 business days, depending on your location.
Delays due to weather, courier issues, or holidays may occur and are beyond our control.
4. Shipping Charges
Shipping charges (if any) will be calculated and displayed at checkout.
Free shipping may be offered during promotional periods.
5. Courier Partners
We work with reputed courier services to ensure safe and timely delivery.
Refund and Return Policy
1. Eligibility for Return/Exchange
We accept return or exchange requests only in the following cases:
You received a defective, damaged, or wrong product.
The request is raised within 48 hours of delivery.
Replecament and exchange will be delivered with in 5 to 10 business days
2. Non-Returnable Items
Sarees that have been used, washed, or altered
Items purchased during clearance or final sale
Customized or tailored products
3. Return Process
To request a return:
Email us at salechamela@gmail.com or call +91 63513 63165 within 48 hours of delivery.
Include your order number, reason for return, and product photos (if applicable).
Once approved, we will share return instructions. You are responsible for return shipping unless the item is defective or incorrect.
4. Refund Process
After receiving and inspecting the returned product, your refund will be Credited within 5–7 business days.
Refunds are issued to the original payment method.
Shipping charges (if applicable) are non-refundable.
5. Cancellation Policy
Orders can be cancelled within 12 hours of placing them.
Once the order is shipped, it cannot be cancelled.
Contact Information
For questions regarding shipping, returns, or refunds, please contact:
Chamela
152, 53, 54 Raghuveer Dham 2,
Near Baba Bejnath Temple,
Godadara Dindoli Road,
Surat, Gujarat – 395010, India
📞 +91 63513 63165
📧 salechamela@gmail.com